Need help with a report, evidence link, document request, or technical issue? We’re here to help.
Here’s Our Deal supports people who want to document misconduct, preserve information, and move through the reporting process more clearly. We aim to keep support simple, respectful, and easy to use.
How to Reach Us
Support email: support@heresourdeal.com
We do our best to respond as quickly as possible.
Address:
Here's Our Deal Support Office
7700 Windrose Ave. Suite G300
Plano, Texas 75024
Hours: Monday–Friday, 9:00 AM–5:00 PM
What We Can Help With
We can help with:
- trouble submitting a report;
- updating or correcting information you already submitted;
- questions about evidence links or file access;
- technical issues with forms, pages, or email confirmations;
- general questions about how the platform works;
- privacy and account-related questions.
What to Include in Your Message
To help us assist you faster, please include:
- your name, if you want to share it;
- the email address linked to your submission, if applicable;
- the date you submitted your report;
- a short description of the problem;
- any error message you saw;
- screenshots, if helpful.
Please do NOT send highly sensitive personal information by email unless it is necessary. If your message includes private or confidential material, note that in the subject line.
Help With Evidence Links
If you are sharing video or file links, please double-check that:
- the link works;
- the sharing permissions are set correctly;
- the file has not been deleted or moved;
- the content is still available to the people who need to review it.
If you are using YouTube, Drive, Dropbox, OneDrive, or another third-party platform, their privacy settings and availability controls are managed by them, not by Here’s Our Deal.
Technical Issues
If something on the website is not working, tell us:
- what page you were on;
- what you tried to do;
- what device and browser you were using;
- what happened instead.
This helps us identify and fix issues faster.
Urgent Safety or Legal Situations
Support is not an emergency service and is not monitored for urgent safety issues.
If you are in immediate danger, call 911 or your local emergency number.
If you need urgent legal advice, court deadlines are approaching, or you need immediate legal representation, contact a licensed attorney, public defender, or legal aid organization in your area.
Accessibility Support
If you need help accessing content on our site or using our forms because of a disability or accessibility barrier, contact us at support@heresourdeal.com. We will do our best to provide an accessible way to receive support and use the service.
Privacy Questions
If your question is about how your information is handled, or if you want to make a privacy-related request, contact support@heresourdeal.com.
Final Note
We built Here’s Our Deal to make reporting clearer and easier to start. If something is confusing or not working the way it should, tell us. Your feedback helps us improve the platform.